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Frequently Asked Questions

Our Business:

Our Business:

What are your business hours?

Our business hours are from:
9:00 AM to 5:00 PM, Monday to Friday.

Where do you operate?

Our business operates throughout Victoria, Australia. We provide on-site support for your business or home, as well as remote meeting options.

How can I contact your business?

You can contact us directly in the following ways:

Are you an Australian business?

Yes, we are entirely owned and operated in Australia. 

Our Services:

Our Services:

Do you offer any training or education?

Yes, we provide training and education either on-site or remotely. Our experts are trained to explain things in real terms to our customers. No complicated jargon.

Do you provide onsite or remote services?

We offer both On-site & Remote Support throughout Victoria and Remote Support to the rest of Australia.

Do you offer IT services in aged care settings?

Yes, we offer specialized IT services for our customers in retirement living and aged care facilities.

Who are your services available to?

We deliver our services to home users and business owners of Victoria. 

Our Pricing:

Our Pricing:

What are your prices?

Prices may vary depending on the Service you require. You can contact our team for a budget friendly quote customized to your needs. 

Can you provide a detailed breakdown of the costs?

All work carried out will include an itemized quote and tax invoice. (Including the total GST)

How long is my quote valid?

All IT Whizz quotes are valid for 90 days from the date issued. If you need an extension, please contact our team.

Is there a charge for call out fees?

No, we cover the cost of all call out fees and site visits.

How do you ensure transparency in your pricing?

We keep our pricing competitive by researching online job markets and businesses to deliver competitive pricing across all of our services, and remain transparent with you regarding price throughout the entire process.

Privacy and Security:

Privacy and Security:

How do you protect my personal information?

All customer data is encrypted with TLS 1.3 and 2,048 bit keys, and secure servers to protect your personal information. Our systems are regularly updated and monitored to ensure the highest level of security.

What types of data do you collect?

We collect data such as your name, contact information and any other information necessary to provide our services. 

How is my data used?

Your data is used to provide and improve our services, process transactions, and communicate with you. 

How can I update or delete my personal information?

You can update or delete your personal information by contacting our customer support team. We will process your request promptly and ensure your data is handled securely.

Do you share my information with third parties?

We do not share your information with third parties unless it is absolutely necessary to provide our services and to comply with legal obligations.

Is my payment information secure?

Yes, your payment information is encrypted and processed through our secure payment gateway. Your payment details are not recorded.

Does your website track cookies?

Yes, we use cookies to enhance your experience on our website and analyze usage patterns. You can manage your cookie preferences through your browser settings.

How can I opt-out from marketing emails?

You can opt-out of marketing communications by clicking the unsubscribe link in any of our emails or by contacting our customer support team. We will promptly remove you from our marketing lists.

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