✔️ Set up of your new Computer:

• Unboxing and connecting device to power.

• Initial setup of operating system.

✔️ Connecting to the internet:

• Connecting available Wi-fi or ethernet to the device.

• Connecting up to 3 existing email accounts.

✔️ Installing necessary software:

• Installing browser of your choice.

• Installing internet security software.

✔️ Data Transfer:

• Transferring up to 100GB of data or 1 hour of transfer time to your new computer.

✔️ Brief Tutorial:

• Providing a quick overview of key features and functions of your new computer.

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

Inclusions:

• Includes travel to customer address.

• Includes unboxing and assembly of item (if applicable).

Exclusions:

• Excludes removal and recycling of old appliances from site.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new Computer:

• Unboxing and connecting device to power.

• Initial setup of operating system.

✔️ Connecting to the internet:

• Connecting available Wi-fi or ethernet to the device.

• Connecting up to 3 existing email accounts.

✔️ Installing necessary software:

• Installing browser of your choice.

• Installing internet security software.

✔️ Brief Tutorial:

• Providing a quick overview of key features and functions of your new computer.

Customer Provisions:

• Customer to supply Wi-Fi network name and password

• Customer to provide all software licenses/registration keys

Inclusions:

• Includes travel to customer address

• Includes unboxing and assembly of item (if applicable)

Exclusions:

• Excludes data transfer from an old device

• Excludes removal and recycling of old appliances from site

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new Mobile:

• Unboxing and powering device.

• Initial setup of operating system.

✔️ Connecting to the internet:

• Connecting available Wi-fi networks.

• Setting up mobile data (if applicable).

✔️ Setting up accounts:

• Connecting up to 3 existing email addresses.

• Signing into your Google/Samsung/Apple account.

✔️ Installing necessary apps:

• Installing essential apps like a web browser, social media and productivity tools.

✔️ Pairing Bluetooth devices:

• Pairing earphones and smart watch via Bluetooth.

✔️ Brief Tutorial:

• Providing a quick overview of key features and functions of your new mobile.

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

• Customer to ensure that the battery of Bluetooth devices is charged.

Inclusions:

• Includes travel to customer address

• Includes unboxing and assembly of item (if applicable)

Exclusions:

• Excludes data transfer from an old device

• Excludes removal and recycling of old appliances from site

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new Tablet:

• Unboxing and powering device.

• Initial setup of operating system.

✔️ Connecting to the internet:

• Connecting available Wi-fi networks.

• Setting up mobile data if applicable (for tablets with cellular capabilities).

✔️ Setting up accounts:

• Signing into your Google/Samsung/Apple account.

• Connecting up to 3 existing email addresses.

✔️ Installing necessary apps:

• Installing essential apps like a web browser, social media, and productivity tools.

• Installing security apps for device protection.

✔️ Pairing Bluetooth devices:

• Pairing earphones and smart watch via Bluetooth.

✔️ Brief Tutorial:

• Providing a quick overview of key features of your new tablet.

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

Inclusions:

• Includes travel to customer address

• Includes unboxing and assembly of item (if applicable)

Exclusions:

• Excludes data transfer from an old device

• Excludes removal and recycling of old appliances from site

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new Smart Watch:

• Unboxing and powering device.

• Initial setup of operating system.

✔️ Connecting to the internet:

• Connecting available Wi-fi networks.

• Pairing with your smartphone via Bluetooth.

✔️ Setting up accounts:

• Signing into your Google/Samsung/Apple account.

• Syncing your smart watch with your phone's apps and data.

✔️ Brief Tutorial:

• Providing a quick overview of key features and functions of your new mobile.

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

• Customer to ensure that the battery of Bluetooth devices is charged.

Inclusions:

• Includes travel to customer address

• Includes unboxing and assembly of item (if applicable)

Exclusions:

• Excludes data transfer from an old device

• Excludes removal and recycling of old appliances from site

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new Printer:

• Unboxing and assembling the printer.

• Installing ink cartridges or toner.

• Loading paper into the paper tray.

✔️ Connecting to the internet:

• Connecting the printer to your Wi-Fi network.

• Alternatively, connecting the printer to your computer via USB cable.

✔️ Installing necessary software:

• Downloading and installing the printer drivers from the manufacturer’s website.

• Installing any additional software for printer management and maintenance.

✔️ Configuring the printer:

• Setting up the printer preferences (e.g., paper size, print quality).

• Performing a test print to ensure everything is working correctly.

✔️ Connecting devices:

• Adding the printer to your computer’s list of available printers.

• Ensuring up to 2 devices (e.g., smartphones, tablets, computers) can send print jobs to the printer.

✔️ Troubleshooting:

• Providing a quick overview of common troubleshooting steps (e.g., checking ink levels, clearing paper jams, restarting the printer).

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

• Customer to ensure that the battery of Bluetooth devices is charged.

Inclusions:

• Includes travel to customer address.

• Includes unboxing and assembly of item (if applicable).

Exclusions:

• Excludes data transfer from an old device.

• Excludes removal and recycling of old appliances from site.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new Robovac:

• Unboxing and assembling the Robovac components.

• Charging the Robovac before the first use.

✔️ Connecting to the internet:

• Using the companion app to connect the Robovac to your Wi-Fi network.

• Ensuring the Robovac is connected to the internet for remote control and updates.

✔️ Setting up accounts:

• Signing in to your account on the companion app.

• Linking the Robovac to your account for access and scheduling.

✔️ Brief Tutorial:

• Providing a quick overview of key features and functions of your new Robovac.

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

Inclusions:

• Includes travel to customer address.

• Includes unboxing and assembly of item (if applicable).

Exclusions:

• Excludes data transfer from an old device.

• Excludes removal and recycling of old appliances from site.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new Robomower:

• Unboxing and assembling the Robomower components.

• Charging the Robomower before the first use.

✔️ Connecting to the internet:

• Using the companion app to connect the Robomower to your Wi-Fi network.

• Ensuring the Robomower is connected to the internet for remote control and updates.

✔️ Setting up accounts:

• Signing in to your account on the companion app.

• Linking the Robomower to your account for access and scheduling.

✔️ Brief Tutorial:

• Providing a quick overview of key features and functions of your new Robomower.

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

Inclusions:

• Includes travel to customer address.

• Includes unboxing and assembly of item (if applicable).

Exclusions:

• Excludes data transfer from an old device.

• Excludes removal and recycling of old appliances from site.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new Baby Monitor:

• Unboxing and assembling the baby monitor components.

• Plugging in and powering on the camera and monitor units.

✔️ Connecting to the internet:

• Using the companion app to connect the baby monitor to your Wi-Fi network (if applicable).

• Ensuring the baby monitor is connected to the internet for remote viewing.

✔️ Setting up accounts:

• Signing in to your account on the companion app.

• Linking the baby monitor to your account for access and notifications.

✔️ Configuring the device:

• Setting up camera angles and positions for optimal viewing.

• Customizing settings such as sound sensitivity, motion detection, and alerts.

✔️ Brief Tutorial:

• Providing a quick overview of key features and functions of your new baby monitor.

Customer Provisions:

• Customer to supply Wi-Fi network name and password

• Customer to provide all software licenses/registration keys

Inclusions:

• Includes travel to customer address

• Includes unboxing and assembly of item (if applicable)

Exclusions:

• Excludes data transfer from an old device

• Excludes removal and recycling of old appliances from site

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new Wi-Fi and Internet:

• Unboxing and connecting your modem and router.

• Powering on the devices and ensuring all cables are securely connected.

✔️ Connecting to the internet:

• Configuring your modem with your Internet Service Provider (ISP) settings.

• Setting up your router to create a Wi-Fi network.

✔️ Securing your network:

• Changing the default Wi-Fi network name (SSID) and password.

• Enabling network encryption (WPA3 or WPA2).

✔️ Connecting devices:

• Connecting up to 3 devices (e.g., smartphones, tablets, computers) to the new Wi-Fi network.

✔️ Troubleshooting:

• Providing a quick overview of common troubleshooting steps (e.g., restarting the modem/router, checking cables).

Customer Provisions:

• Customer to provide all software licenses/registration keys.

• Customer must have available NBN connection with an NBN box on-site (Exemptions if Wi-Fi is set up is 5G Connectivity).

Inclusions:

• Includes travel to customer address.

• Includes unboxing and assembly of item (if applicable).

Exclusions:

• Excludes removal and recycling of old appliances from site.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new Starlink:

• Unboxing and assembling the Starlink dish and router.

• Positioning the dish with a clear view of the sky.

✔️ Connecting to the internet:

• Positioning the dish with a clear view of the sky.

• Connecting the router to the dish using the provided cable.

✔️ Configuring your internet:

• Using the Starlink app to connect to the dish and complete the setup.

• Setting up your Wi-fi network name (SSID) and password.

✔️ Securing your network:

• Ensuring network encryption (WPA3 or WPA2) is enabled.

• Changing default login credentials for added security.

✔️ Connecting devices:

• Connecting up to 3 devices (e.g., smartphones, tablets, computers) to the new Wi-Fi network.

✔️ Troubleshooting:

• Providing a quick overview of common troubleshooting steps (e.g., restarting the dish/router, checking cables, using the Starlink app for diagnostics).

Customer Provisions:

• Customer to provide all software licenses/registration keys.

Inclusions:

• Includes travel to customer address.

• Includes unboxing and assembly of item (if applicable).

Exclusions:

• Excludes removal and recycling of old appliances from site.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new Smart Speaker/Hub:

• Unboxing and powering on the device.

• Connecting the device to a power source.

✔️ Connecting to the internet:

• Using the companion app to connect the smart speaker/hub to your Wi-Fi network.

• Ensuring the device is connected to the internet.

✔️ Setting up accounts:

• Signing in to your Google/Amazon/Apple account.

✔️ Configuring the device:

• Setting up voice recognition and personal preferences.

• Customizing settings such as language, location, and default services.

✔️ Brief Tutorial:

• Providing a quick overview of key features and voice commands for your new smart speaker/hub.

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

Inclusions:

• Includes travel to customer address.

• Includes unboxing and assembly of item (if applicable).

Exclusions:

• Excludes data transfer from an old device.

• Excludes removal and recycling of old appliances from site.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new Smart Lighting:

• Unboxing and installing the smart bulbs or fixtures.

• Ensuring the bulbs or fixtures are properly connected to power.

✔️ Connecting to the internet:

• Using the companion app to connect the smart lighting to your Wi-Fi network.

• Ensuring the smart lighting is connected to the internet.

✔️ Setting up accounts:

• Signing in to your Google/Amazon/Apple account.

• Linking the smart lighting system to your account.

✔️ Configuring the device:

• Setting up lighting preferences (e.g., brightness, color, schedules).

• Customizing settings such as room names and groups.

✔️ Brief Tutorial:

• Providing a quick overview of key features and voice commands for your new smart lighting system.

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

Inclusions:

• Includes travel to customer address.

• Includes unboxing and assembly of item (if applicable).

Exclusions:

• Excludes data transfer from an old device.

• Excludes removal and recycling of old appliances from site.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new Smart Doorbell:

• Unboxing and charging the smart ring.

• Powering on the device.

✔️ Connecting to the internet:

• Using the companion app to connect the smart doorbell to your smartphone via Bluetooth.

• Ensuring the smart doorbell is connected to the internet through your smartphone.

✔️ Configuring the device:

• Signing in to your Google/Apple account.

• Setting up personal preferences (e.g., notifications, activity tracking). 

• Customizing settings such as vibration patterns and display options.

✔️ Brief Tutorial:

• Providing a quick overview of key features and functions of your new smart doorbell.

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

Inclusions:

• Includes travel to customer address.

• Includes unboxing and assembly of item (if applicable).

Exclusions:

• Excludes data transfer from an old device.

• Excludes removal and recycling of old appliances from site.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new Game Console:

• Unboxing and connecting the console to power.

• Initial setup of the console's operating system.

✔️ Connecting to the internet:

• Connecting available Wi-Fi or Ethernet to the console.

✔️ Setting up accounts and services

• Creating or signing into user accounts (e.g., PlayStation Network, Xbox Live).

✔️ Setting up Parental Control (If applicable)

• Create child account under parent account.

• Set restrictions on age-appropriate content and communication limits.

• Set up screen time management and restrict in-game purchases. 

• Enable activity reports and password-protect settings

✔️ Brief Tutorial:

• Providing a quick overview of key features and functionalities of your new game console.

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

Inclusions:

• Includes travel to customer address.

• Includes unboxing and assembly of item (if applicable).

Exclusions:

• Excludes data transfer from an old device.

• Excludes removal and recycling of old appliances from site.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new Soundbar:

• Unboxing and placing the soundbar in the optimal position.

• Connecting the soundbar to power and initial setup.

✔️ Connecting to the TV and other devices:

• Connecting the soundbar to your TV using HDMI, optical, or other available connections.

• Pairing the soundbar with other devices (e.g., Bluetooth, Wi-Fi).

✔️ Configuring audio settings

• Adjusting sound settings for optimal audio performance.

✔️ Brief Tutorial:

• Providing a quick overview of key features and functionalities of your new soundbar.

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

Inclusions:

• Includes travel to customer address.

• Includes unboxing and assembly of item (if applicable).

Exclusions:

• Excludes data transfer from an old device.

• Excludes removal and recycling of old appliances from site.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new PVR or Media Player:

• Unboxing and connecting the device to power.

• Initial setup of the device's operating system or interface.

✔️ Connecting to the internet:

• Connecting available Wi-Fi or Ethernet to the device.

✔️ Setting up media sources:

• Connecting to streaming services (e.g., Netflix, Hulu, Amazon Prime).

• Setting up access to local media libraries (e.g., external hard drives).

✔️ Installing necessary software:

• Installing any required updates or patches.

✔️ Brief Tutorial:

• Providing a quick overview of key features and functionalities of your new PVR or Media Player.

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

Inclusions:

• Includes travel to customer address.

• Includes unboxing and assembly of item (if applicable).

Exclusions:

• Excludes data transfer from an old device.

• Excludes removal and recycling of old appliances from site.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new TV:

• Unboxing and placing the TV on the tabletop stand.

• Connecting the TV to power and initial setup.

✔️ Connecting to the internet:

• Connecting available Wi-Fi or Ethernet to the TV.

✔️ Setting up media sources:

• Connecting to streaming services (e.g., Netflix, Hulu, Amazon Prime).

• Setting up access to local media libraries (e.g., external hard drives).

✔️ Brief Tutorial:

• Providing a quick overview of key features and functionalities of your new TV.

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

Inclusions:

• Includes travel to customer address.

• Includes unboxing and assembly of item (if applicable).

Exclusions:

• Excludes data transfer from an old device.

• Excludes removal and recycling of old appliances from site.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Set up of your new Desk phone or Headset:

• Unboxing and assembling the printer.

• Installing ink cartridges or toner.

• Loading paper into the paper tray.

✔️ Connecting to the internet:

• Connecting the printer to your Wi-Fi network.

• Alternatively, connecting the printer to your computer via USB cable.

✔️ Installing necessary software:

• Downloading and installing the printer drivers from the manufacturer’s website.

• Installing any additional software for printer management and maintenance.

✔️ Configuring the printer:

• Setting up the printer preferences (e.g., paper size, print quality).

• Performing a test print to ensure everything is working correctly.

✔️ Connecting devices:

• Adding the printer to your computer’s list of available printers.

• Ensuring up to 2 devices (e.g., smartphones, tablets, computers) can send print jobs to the printer.

✔️ Troubleshooting:

• Providing a quick overview of common troubleshooting steps (e.g., checking ink levels, clearing paper jams, restarting the printer).

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

• Customer to ensure that the battery of Bluetooth devices is charged.

Inclusions:

• Includes travel to customer address.

• Includes unboxing and assembly of item (if applicable).

Exclusions:

• Excludes data transfer from an old device.

• Excludes removal and recycling of old appliances from site.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Initial assessment:

• Evaluating the amount and type of data to be transferred or backed up.

✔️ Data transfer/backup:

• Transferring or backing-up up to 100GB of data or within 1 hour of transfer time.

• Ensuring all important files, documents, and media are successfully moved or backed up.

✔️ Verification and integrity check:

• Verifying the integrity of transferred or backed-up data.

✔️ Brief tutorial:

• Providing a quick overview of how to access and manage your transferred or backed-up data.

Customer Provisions:

• Customer to supply Wi-Fi network name and password

• Customer to provide all software licenses/registration keys

Inclusions:

• Includes travel to customer address

• Includes unboxing and assembly of item (if applicable)

Exclusions:

• Excludes removal and recycling of old appliances from site

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Initial assessment:

• Evaluating the devices and data to be removed.

✔️ Data wipe:

• Performing a secure data wipe on your devices to ensure all data is irretrievably erased.

• Using industry-standard methods to guarantee data security and privacy.

✔️ E-waste removal:

• Collecting and safely removing electronic waste (e.g., old computers, phones, peripherals).

• Ensuring e-waste is disposed of or recycled in an environmentally responsible manner.

✔️ Brief tutorial:

• Providing a quick overview of best practices for data security and e-waste management.

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

Inclusions:

• Includes travel to customer address.

• Includes unboxing and assembly of item (if applicable).

Exclusions:

• Excludes data transfer from an old device.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Initial assessment:

• Conducting a thorough scan of your computer for viruses, malware, and other threats.

• Identifying any suspicious files or activities.

✔️ Removal of threats:

• Removing detected viruses, malware, and other malicious software.

• Cleaning up any residual files or changes made by the threats.

✔️ System Optimization:

• Ensuring your operating system and software are up to date.

• Optimizing system performance and security settings.

✔️ Brief tutorial:

• Providing a quick overview of best practices for maintaining a secure system.

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

Inclusions:

• Includes travel to customer address.

Exclusions:

• Excludes data transfer from an old device.

• Excludes removal and recycling of old appliances from site.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Scanning for vulnerabilities:

• Scanning and configuring up to 3 devices (computers, routers, smart devices) for optimal security using professional virus and malware scanning tools.

✔️ Firmware and software updates:

• Ensuring devices are powered on and running the latest software updates.

✔️ Network Security Set up:

• Securing Wi-Fi or Ethernet connections with strong passwords and encryption.

• Configuring firewalls and checking for vulnerabilities in your home network.

✔️ Brief tutorial:

• Providing a quick overview of best practices for maintaining digital security.

Customer Provisions:

• Customer to supply Wi-Fi network name and password.

• Customer to provide all software licenses/registration keys.

Inclusions:

• Includes travel to customer address.

Exclusions:

• Excludes data transfer from an old device.

• Excludes removal and recycling of old appliances from site.

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Initial assessment:

• Evaluating your specific IT needs and challenges.

• Covers up to 1 hour of time on-site.

✔️ Technical support and troubleshooting:

• Providing assistance with hardware and software issues.

• Troubleshooting network connectivity problems.

• Resolving performance issues and system errors.

✔️ Software and hardware installation:

• Installing and configuring new software applications.

• Setting up and integrating new hardware components.

• Providing guidance on best practices for IT security and efficiency.

✔️ Brief tutorial:

• Offering a quick overview of the solutions implemented.

Customer Provisions:

• Customer to supply Wi-Fi network name and password

• Customer to provide all software licenses/registration keys

Resources:

• Privacy Policy

• Terms & Conditions

✔️ Initial assessment:

• Evaluating your specific IT needs and challenges.

✔️ Device troubleshooting:

•Diagnosing and resolving issues on up to 3 devices (computers, routers, or smart devices) using remote diagnostic tools.

• Optimizing device performance and settings for seamless operation.

✔️ Software and Update assistance:

• Ensuring devices are powered on and guiding you to install the latest software and firmware updates.

✔️ Network connectivity support:

• Assisting with Wi-Fi or Ethernet connection setup and troubleshooting to ensure stable and secure network performance.

✔️ Brief tutorial:

• Providing a quick walkthrough of best practices for maintaining your IT setup, including tips for troubleshooting, software management, and staying secure online.

Customer Provisions:

• Customer to supply Wi-Fi network name and password

• Customer to provide all software licenses/registration keys

Resources:

• Privacy Policy

• Terms & Conditions